Contact The Soapery Team
Our team believe in the power of honesty, transparency, and open communication, meaning we’re willing to help our making community with any question, anytime. Whether you’ve got a product query, have feedback you’d like to share, or just want to say hello, we're here for you. So don't be shy, drop us a line and let us know how we can assist you.
Frequently Asked Questions
Need to track your order?
Track your order using the form below
How much does shipping cost to my address?
View our shipping info here.
Looking for technical documents?
Our technical documents can be found here.
Are your products food grade?
We sell all of our products for cosmetic use only.
How do I use your products?
Explore our wide range of recipes here.
Do you offer wholesale amounts?
We only offer wholesale prices for quantities of our products greater than those listed on our website. Here are some examples:
- Shea Butter, Cocoa Butter, Coconut Oil Refined >250kg+ per product
- Other Butters > 100kg+ per product
- Essential oils >10L+ per oil
- Powders and waxes >100kg+
- Carrier oils >100L+
If these match what you are looking for, please contact us with a list of the products and quantities. (Please note there are some quantity exceptions)
Can your products be used directly on the skin?
We recommend using our products in a recipe with other ingredients for the best results. Always do a patch test on a small area of skin before applying the products to the skin!
Is your tallow grass fed?
Our tallow is not 100% grass fed or halal. The beef tallow is of mixed EU origin.
Are your oils hexane free?
Yes, all of our oils are hexane free including our castor oil.
Where can I find the INCI name for my product?
You can find the INCI names on the MSDS documents.
We Value Each of Our Customers
Accreditations/Awards
We’re committed to offering a vast range of all-natural, organic products certified by The Soil Association, and we take pride in doing our part for the world around us.
Like most ingredients, the oils, butters, powders, and decorations in your handmade products are farmed or extracted from the natural world. Those certified as organic by the Soil Association were grown, produced, and harvested in line with strict regulations designed to protect and sustain the environment, including soils, ecosystems, animals, and people.
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